GlobalLink Enterprise for Zendesk is designed to streamline the process of providing in-language global customer support by automating tasks related to content export/import and reducing client-side project management. This allows for Zendesk customers to provide unified support solutions in any language with minimal effort and dramatically reduced internal costs.
IBA updae 090425
Key features include:
- Seamless integration with Zendesk HelpCenter to easily translate articles, sections, and categories
- Simple, cloud-to-cloud integration for quick setup with no additional configuration required in Zendesk
- Works with out-of-the-box Zendesk functionality to flag content for translation
- Real-time tracking of translation spend and translation memory leveraging
- On-demand access to GlobalLink analytics and KPIs
- Flexibility to work with any translation resource (internal or external)
Benefits of the Zendesk integration to joint customers include:
- Reduced or eliminated client-side cutting and pasting
- Faster deployment timelines for global support initiatives
- Lower project management costs
- Lower translation costs
- Cost-effective extension of support across any locale
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